The tests are done on a fee-for-service basis. The laboratories have implemented a quality system and aim at achieving accreditation as per ISO 17025 standard. While tests will be performed with utmost care in accordance with the procedures, the Institute will not be responsible for any loss or damage to the test samples or the results. Based on discussions, the Institute may agree to re-perform the test on additional samples, if provided or refund the test charges paid by the customer. The Institute shall not be liable under any circumstances for any amount in excess of the test charges paid by the customer.

Wherever the presence of customer is required for properly carrying out the tests, the customer will be informed and is advised to be present at the time of testing. In other cases, requests for witnessing tests will be considered on a case-to-case basis.

Test samples are provisionally accepted by the Customer Service Cell and are subject to review and acceptance by the testing laboratory prior to commencement of tests.

It is the responsibility of the customer to deliver the test samples in proper condition. The customer is advised to consult the Customer Service Cell and understand the sample requirement for the different tests. In case the customer wishes to have the residual test sample returned, it should be indicated in the test request form and the customer can make arrangements for collecting the samples back.

The customer must declare true and relevant information about the samples. Samples with hazardous/infectious/radioactive content cannot be handled and are not accepted.

Wherever feasible, test samples shall be retained up to a maximum period of three months after a test is performed. In case a customer desires to archive the test sample for longer periods, a request has to be made in advance. Test records are archived for a period of two years only.

All experiments involving the use of animal models are accepted subject to the review, approval and regulations specified by the Institutional Animal Ethics Committee and Committee for the Purpose of Control and Supervision of Experiments on Animals (CPSEA), Govt. of India guidelines.

Opinions and interpretations are not offered as part of test reports.

The Institute reserves the right to refuse a test request upon its discretion without assigning reasons.

Any other terms and condition(s) specified by the customer in their purchase order for testing services is not applicable and binding on the Institute unless agreed upon and confirmed in writing.

The legal jurisdiction shall be confined to the courts at Thiruvananthapuram city.